FAQs

Good to know before you go.

Quick answers for transfers and private drivers around Koh Samui.

What if I am late for pickup?

For point-to-point transfers, the first 20 minutes of pickup waiting are free. More than 20 and up to 60 minutes costs an additional THB 200. After 60 minutes, add THB 100 for each further 20-minute period or part of one. Pickup waiting starts only when both the agreed pickup time has arrived and the vehicle is ready at the agreed meeting point. For airport arrivals, we agree the pickup time using your actual flight arrival and time to collect bags. Time before the flight lands and delays caused by our driver or traffic are not charged as customer waiting or stop time. Our team will contact you before the free allowance ends and explain any extra charge. If we cannot reach you after 60 minutes of pickup waiting, the admin team may release the vehicle; continued waiting is not guaranteed. Contact us as soon as your flight or plans change.

Can I stop along the way?

Customer-requested stops during a point-to-point transfer include 10 minutes free in total per one-way journey, shared across all stops. After that, add THB 100 for each additional 20-minute period or part of one (equivalent to THB 300 per hour, billed in 20-minute periods). Extra distance or a changed route is quoted separately.

Are waiting and stops charged again for hourly hire?

For hourly hire, waiting and stops count within the hours you booked; separate transfer waiting and stop fees do not apply. Extra time beyond the agreed end costs THB 300 for an SUV or THB 350 for a van per additional 30-minute period or part of one. Extensions depend on vehicle availability and must be agreed with our team.

How do I request a transfer?

Choose a route, vehicle, name and contact number. We save your enquiry for our team and prepare a WhatsApp message for you. Please send the message, then wait for us to confirm availability, pickup details and the final price. Saving an enquiry does not confirm a booking.

My villa is on a hill or not on the list. What should I do?

Select ‘Not sure of area / enter place name’ and enter your hotel, villa or a nearby landmark. No map pin is needed to ask for a quote. You can optionally add a map link or use your current location only when you are at the pickup point. Our team will confirm access and the exact meeting point.

How many people and bags fit in a van?

One van can take up to eight guests when there is luggage, or nine guests only if there are no bags. Please count large and cabin bags separately. We’ll confirm the vehicle that fits your actual group and luggage.

Can I hire a driver for several stops?

Yes. An SUV with driver starts at ฿600 per hour and a van with driver at ฿700 per hour, with a four-hour minimum. Tell us your pickup point and rough plan. The team confirms availability, any additional costs and the final fare before you book.

How do I pay?

Cash is paid after the trip. If you would prefer to pay in advance with PayPal, ask our team on WhatsApp after we confirm your vehicle and final fare. If available for your booking, an admin will send a PayPal invoice link in the chat. The agreed fare is the same for either payment method. This website does not take payments, and a quote request is not a confirmed booking.

Are the route prices final?

The fare finder shows one-way prices for listed areas and vehicles. Send your exact address, passenger and luggage details so we can check access and availability. Pier pickups, hillside villas and return trips need a direct quote.

Can I request a pickup today?

For a pickup today or very soon, contact our team directly on WhatsApp with your location and preferred time. Availability must be confirmed by the team before you rely on a ride; saving a request does not reserve a vehicle.

How will I find my driver at the airport or pier?

Our team confirms the exact meeting point and pickup instructions in your booking conversation. Send your flight or ferry details and a contact number you can use on arrival. If your arrival changes or you cannot find the meeting point, message the team in that same conversation.

Are entry tickets and boat trips included in hourly hire?

The published hourly amounts are for the vehicle and driver. Entry tickets, meals, venue bookings and boat trips are separate unless expressly included in your confirmed quote. For a boat trip, book with your chosen operator and send us the confirmed pier and check-in time for a road-transfer quote.

Can I change or cancel my request?

Contact our team in the same WhatsApp conversation and include your request reference. A change needs a new confirmation of availability, timing and fare. Agree cancellation, no-show and refund conditions with the team before confirming a booking or making any prepayment.

Need help with a particular pickup?

Send us your route, villa name or map link and we’ll help plan the next step.

Contact us